Our highly trained field force utilise cognitive interviewing techniques to gain timely detailed information relative to potential claimants. This information is supported by not only our tiered Netwatch Profiling service but is also enhanced by enquiries with the police and open source intelligence relative to a potential claimant’s socio- economic background. The information the service provides enables clients to make sound commercial and legal judgements relative to the setting of accurate reserves very early on in the claims process.
TSG has a 96% success rate in delivering the service which not only assists in early claims management decisions but also highlights elements of fraud. The depth and clarity of results allow clients to act upon any fraud identified in a decisive manner and deploy additional resources in order to refute fraudulent claims and thus reduce downstream costs.