The Surveillance Group Ltd takes data privacy very seriously. This notice has been created to help you understand how we use (process) your personal information. Please read the whole of this notice.

Who we are

The Surveillance Group Ltd is an investigation company that gathers intelligence for the detection, prevention and prosecution of crime. We also offer training courses to students who wish to learn about surveillance techniques and achieve the relevant qualifications. We collect, use and share information, including personal information, whilst providing our services and running our business.

We are limited by guarantee and registered at Companies House, number 4246863. The company’s registered office can be found on the web site contact’s page, [https://www.thesurveillancegroup.com/contact](https://www.thesurveillancegroup.com/contact).

TSG are registered with the Information Commissioners Office:

* Registration Number: Z738946X

* Date Registered: 21 November 2002

* Registration Expires: 20 November 2026

* Data Controller: The Surveillance Group Limited

* Address: Teme House Whittington Hall Worcester WR5 2RX

* Telephone: 01905-767-879

What information we collect, use, and why

We collect or use the following information to provide and improve products and services for clients/course attendees:

* Names and contact details

* Addresses

* Occupation

* Date of birth

* Third party information (such as family members or other relevant parties)

* Transaction data (including details about payments to and from you and details of products and services you have purchased)

* Usage data (including information about how you interact with and use our website, products and services)

We collect or use the following personal information for the prevention, detection, investigation or prosecution of crimes:

* Names and contact information

* Video recordings of public areas

* Audio recordings of public areas

We also collect or use the following special category information for the prevention, detection, investigation or prosecution of crimes. This information is subject to additional protection due to its sensitive nature:

* Health information

We collect or use the following personal information for recruitment purposes:

* Contact details (eg name, address, telephone number or personal email address)

* Date of birth

* Copies of passports or other photo ID

* Employment history (eg job application, employment references or secondary employment)

* Education history (eg qualifications)

* Right to work information

* Details of any criminal convictions (eg Disclosure Barring Service (DBS), Access NI or Disclosure Scotland checks)

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

* Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for.

* Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete.

* Your right to erasure - You have the right to ask us to delete your personal information.

* Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information.

* Your right to object to processing - You have the right to object to the processing of your personal data.

* Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you.

* Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time.

If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide and improve products and services for clients are:

* Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

* Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. We need to process a subjects data, in order to enrol them onto our courses as well as provide them with the training and subsequent certification. A Legitimate Interest Assessment has been performed, which has indicated that our purposes for processing are legitimate and necessary.

For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.

Our lawful bases for collecting or using personal information for the prevention, detection, investigation or prosecution of crimes are:

* Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability. Our processing is required so that we can effectively investigate actual or potential criminal activity, such as fraud. Our investigations can also assist insurance clients in assessing liability and quantum in such cases. Our LIA has concluded that this processing is both legitimate and necessary, with our activities benefiting the insurance industry and wider communities as a whole. As we assist in identifying and eradicating crime, members of the public should be able to feel safer on the roads whilst potentially helping to drive insurance premiums down.

Our lawful bases for collecting or using personal information for recruitment purposes are:

* Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

* Directly from Data Subject

* Clients

* Legal bodies or professionals (such as courts or solicitors)

* Publicly available sources/recording

* Previous employment

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How long we keep information

* Company Pay Roll Information: 6+ years, in line with tax legislation

* TSG client accounts: 7

* Third party misc data: 7

* Company Information, financial data and documentation: 6+ years, in line with tax legislation

* TSG certifications: 3+ years

* Employee Information: 1-3 years in line with data protection act

* Staff And Third Party Contracts: 7 +

* TSG Policy Documentation: 7+

* TSG Training document: 7+

* Manned/Unmanned/Brand Protection Reports: 7+ years, longer if requested by client

* 2 Databases holding manned/unmanned/brand protection reports.: 7+ years, longer if requested by client

* Exchange server holding emails: 7 years

* Training departments student data: 7 years

* Training departments records: 7 years

* Fleet Inventory listing rented/owned cars/misc: 7 years

Others we share personal information with

* Other financial or fraud investigation authorities

* Insurance companies, brokers or other intermediaries

* Professional or legal advisors

* Organisations we’re legally obliged to share personal information with

Website

Without limitation, any of the following data may be collected: Information that you provide to us when registering with our website; Information that you provide to us when using the services on our website, or that is generated in the course of the use of those services Information contained in or relating to any communication that you send to us or send through our website (including the communication content and metadata associated with the communication) name; contact information such as email addresses and telephone numbers; IP address (automatically collected); web browser type and version (automatically collected); operating system (automatically collected); a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and Cookie information (see below).

Use of Information Collected

Information collected via this website will be used for the purposes specified in this policy.

* Administer our website and business

* Personalise our website for you

* Enable your use of the services available on our website

* Supply to you services purchased through our website

* Send you email notifications that you have specifically requested

* Provide third parties with statistical information about our users (but those third parties will not be able to identify any individual user from that information

* Deal with enquiries and complaints made by or about you relating to our website

We will not, without your express consent, supply your personal information to any third party for the purpose of their or any other third party's direct marketing.

Disclosure

We may disclose your personal information to any member of our group of companies (this means our subsidiaries, our ultimate holding company and all its subsidiaries) insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information to any of our employees, professional advisers, suppliers insofar as reasonably necessary for the purposes set out in this policy.

We may disclose your personal information: to the extent that we are required to do so by law; in connection with any ongoing or prospective legal proceedings; in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).

International data transfers

We will not transfer data outside of the EEA.

Security of Data

The Surveillance Group Ltd will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information at all times.

Use of Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device.

Cookies are small files saved to the user's computer’s hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computer’s hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [[http://www.google.com/privacy.html](http://www.google.com/privacy.html)].

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

Contact & Communication

Users contacting this website and/or its owners do so at their own discretion and provide any such personal details requested at their own risk. Your personal information is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998. Every effort has been made to ensure a safe and secure form to email submission process but advise users using such form to email processes that they do so at their own risk.

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that this website and its owners participate on are custom to the terms and conditions as well as the privacy policies held with each social media platform respectively. Users are advised to use social media platforms wisely and communicate / engage upon them with due care and caution in regard to their own privacy and personal details. This website nor its owners will ever ask for personal or sensitive information through social media platforms and encourage users wishing to discuss sensitive details to contact them through primary communication channels such as by telephone or email.

Payment Processing

The Surveillance Group's website accepts payments through Realex Payments; a fully PCI DSS compliant payment provider. Your credit card details are never exposed to The Surveillance Group and are never recorded on their servers.

Resources & Further Information

Data Protection Act 1998 Privacy and Electronic Communications Regulations 2003 Twitter Privacy Policy Facebook Privacy Policy Google Privacy Policy Linkedin Privacy Policy GDPR 2018 Data (Use and Access) (DUAA) Act 2025

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How to complain about how your data has been handled

If you have any concerns about our use of your personal data, you can make a complaint to us by:

* writing to us at TSG, Teme House, Whittington Hall, Worcester, WR5 2RX

* ringing our head office on 01905-767-879

* messaging us on Linkedin

* emailing info@thesurveillancegroup.com

* completing the specialised complaint form on our website: [www.thesurveillancegroup.com/data-protection-complaints](https://www.google.com/search?q=https://www.thesurveillancegroup.com/data-protection-complaints)

As per Section 103 of the Data (Use and Access) (DUAA) Act 2025/ Section 164A of the Data Protection Act 2018, we will respond to all complaints with 30 days and will keep you informed of our investigation.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF

Helpline number: 0303 123 1113 Website: [https://www.ico.org.uk/make-a-complaint](https://www.ico.org.uk/make-a-complaint)

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This notice may be updated from time to time. This was last updated in June 2026